I loved my stay in this hotel. The room was spacious and exactly what I expected. The view was amazing and there was eye for all detail. The only thing I would change is the fact that there is no room service and you can only book your evening meal at a certain time. I did have a meal on my first night and it was delicious! On the second night, I had plans for the private Onsen (which was great!) so I had to arrange another way of feeding myself. The staff was helpful, but it meant that I had to order some very simple food from outside. This is just a pity... it detracted from the wonderful experience I had.

Sublime service, especially with the shuttle service to and from the town. The dinner and breakfast service was also very memorable and stand outs with the contemporary fusion of Japanese and French elements. Great views of mt fuji when the weather cooperates. Also love the Christmas decor and music all over the hotel when visiting in November

Excellent spot in Shibuya. It is a reasonably sized hotel that feels like a Ryoken. Really intimate feel. Welcomed by warm staff with some English. Yes rooms are small but you feel that this is a Japanese experience. Comfortable beds with views of Tokyo skyline. Onsen amazing- both indoors and out looking across Tokyo. Breakfast traditional Japanese- was delicious but could have had a change after 5 days. Fabulous introduction to Japan at a very good price

Really great hotel to visit if you plan to travel to Mount Fuji. It was about 15 minutes from the main train station and the hotel would come and pick you up if you called them. They also had a timed shuttle to the train station, which was really excellent to get there and back from the main town. The rooms were very clean and really nicely decorated. The hotel features a lot of art on all the walls and has an amazing library and bar in the lobby. It is really boutique style and was very very cool. We didnt eat in the hotel but understand that there is a restaurant that operates on some days and you need to book ahead. There are a number of good local Japanese restaurants within walking distance. The view out to Mount Fuji and across the lake from the hotel is amazing. We took the bus from Tokyo to get to Kawaguchico Train Station, which is the most direct way to do the trip without having to change along the way. This is the closest train station to the hotel. The bus sometimes leaves from the building next door to Tokyo Station (which was a little confusing) and tickets could be bought on line in advance or at Tokyo Station on the day. The hotel is a bit more expensive than I would usually stay in, but very good value for a luxury hotel in this area and a lot cheaper than the others. It was a great experience.